General terms and conditions

Article 1 - Object

The following General Terms and Conditions of Sale are valid between you, the buyer, and SAS MAISON AMELIE PICHARD and apply to any use and order placed on the Amélie Pichard website pichard.ooo.

Please note that Amélie Pichard does not guarantee that all products presented on the website are in stock or available for purchase. Amélie Pichard reserves the right to withdraw a product from sale. Orders can only be placed by individuals aged 18 and over. Amélie Pichard reserves the right to revise the General Terms and Conditions at any time.

Each purchase is subject to the General Terms and Conditions of Sale in the version applicable at the time of placing the order. Please read the applicable general conditions before submitting your order. Please note that the valid General Terms and Conditions for your order are always the General Terms and Conditions that you have read and accepted before placing your order, not a later version.

Article 2 - Orders

Orders will be placed on the website https://pichard.ooo.

You must confirm that you have read and accepted these general conditions. Please make sure you have read and understood the general conditions before placing an order. An order can only be placed if you have previously confirmed that you accept these General Terms and Conditions.

Please note that the products in your cart are not reserved and may be purchased by other customers until you have placed the order at the time of payment and received the order confirmation email.

Article 3 - Prices

All prices are indicated in euros and include all taxes. The value-added tax is the tax in force in French territory.

Prices may be changed by Amélie Pichard at any time, but the prices applied are those indicated on the website at the time of the order. Prices do not include shipping costs.

Article 4 - Availability

All items are subject to availability. We will inform you as soon as possible if the products you have ordered are not available.

If any of the products ordered are not available, Amélie Pichard undertakes to inform you by email within 15 days after the order date. You will then be able to maintain or cancel the order. In the case where the order is maintained and partially delivered, the customer will only be charged for the price of the delivered products.

In the event that the order is canceled, we will refund you via your credit card (or original payment method). You will receive the credit within a certain number of days, depending on the policies of your card issuer.

Article 5 - Origin

The leathers we use for our products come carefully from the best tanneries. Amélie Pichard products are made in Portugal. Color variations, small marks, or veins on the leathers are natural elements and should not be considered as imperfections.

Article 6 - Delivery

The customer will receive a shipping confirmation email with the tracking number. Please contact us at customercare@ameliepichard.com if you have not received your package within a reasonable time frame.

In case of delay, Amélie Pichard's liability cannot be engaged for any reason. Therefore, no compensation request of any kind can be claimed by the user.

Article 7 - Payment

The Amélie Pichard website offers its customers the following payment methods:

Payment by credit cards: Visa, Mastercard, Amex

Payment by: Paypal

The debit takes place at the time of order validation, provided that the debit authorization has been previously received from the competent payment centers, failing which the order cannot be taken into account.

Article 8 - Exchange and Return

Returns are not free.

The customer has a period of 14 days from the date of receipt to return the product(s) they ordered for a refund. If the last day of the period falls on a Saturday, Sunday, or a public holiday, the deadline is extended to the next working day. Beyond that, Amélie Pichard reserves the right to refuse the return or refund. All requests must be sent to customercare@ameliepichard.com.

Damaged or incomplete items will not be accepted for return and will be returned to you at your expense.

Article 9 - Customs, Duties, and Taxes

All international orders are shipped Delivery Duty Unpaid (DDU).

Customs duties, duties, and taxes are not included in the item price or shipping fees. Unfortunately, we cannot calculate these fees before your order is placed and are not able to cover them for customers. All applicable fees will be collected from you by the carrier upon delivery.

Please check with your local customs office to determine what these additional costs will be before purchasing.

Article 10 - Materials

The materials we use for our products come carefully from the best suppliers.

Our products are handmade, which means they may have slight imperfections and variations. These unique characteristics are inherent to the craftsmanship process and should not be considered as defects or non-compliance with the product.

Article 11 - Personal Data

The processing of your personal data is governed by our Privacy Policy, available in the "Personal Data Protection Charter" section, in accordance with the General Data Protection Regulation 2016/679 of April 27, 2016 ("GDPR").

Article 12 - Copyright

All content on this website, such as texts, graphics, logos, and images, is our property. You may not modify, copy, reproduce, republish, download, post, transmit, or distribute in any way, in whole or in part, any content. Any violation of these clauses may result in appropriate legal action, including for infringement.

All rights are reserved.